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MISSION HOME HEALTH NONDISCRIMINATION POLICY

Mission Home Health, LLC (hereafter Mission Home Health) complies with all applicable federal civil rights laws, including Section 1557 of the Affordable Care Act (Section 1557). Mission Home Health does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2))

In compliance with Section 1557 and other federal civil rights laws, we provide individuals with the following in a timely manner and free of charge:

  • Language assistance services. Mission Home Health will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:

    • Electronic and written translated documents

    • Qualified interpreters

  • Appropriate auxiliary aids and services. Mission Home Health will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication.  Appropriate auxiliary aids and services may include:

    • Qualified interpreters, including American Sign Language interpreters

    • Video remote interpreting

    • Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats)

  • Reasonable modifications. Mission Home Health will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits. 

To access our language assistance services, auxiliary aids and services, and for assistance in getting a reasonable modification, please refer to Mission Home Health policies and procedures for more information.

If you believe Mission Home Health has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can:

  1. File a grievance with Mission Home Health’s administrator at “info@missionhha.com”

  2. File a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Electronically: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

Via mail:         U.S. Department of Health & Human Services
200 Independence Avenue, S.W. – 509F
Washington, D.C. 20201

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